Help Center

Ordering Policy:

Place an order -- All our products can be ordered online through our main website, and MERION INC and Wechat online shopping store. 
Edit/Cancel an order -- If you wish to edit or change or cancel your order after it has been placed, simply send us an email explaining what you wish to change. If you order has already been processed, you will not be able to change your order.


We make paying for your order easy by providing a range of convenient payment options. Below is a guide to the different payment methods that can be used, you can choose the right way for you.
Paying with Credit Card , Debit Card, Wechat Pay or Alipay online.

Paying With Credit Or Debit Card:

We currently accept Visa, MasterCard, Discover, American Express credit card from most locations worldwide. Paying by credit card or debit card is safe ways and convenient at our website.
All your credit card details are securely stored by 3rd Party Payment Processor and not us.Paying by credit card is a quick, secure, and convenient way to order from us.
Note: we do not store or review your credit card & personal information. As such, should any issues arise regarding your credit card or debit card transaction, please contact your credit card company for assistance.
We cannot accept any responsibility for any credit card or debit card payment issues.

Paying With Wechat And Alipay:

We also accept Wechat Pay and Alipay. Customers can submit an order from our Wechat online store and choose to pay by Wechat Pay or Alipay. It is safe and convenient online payments. 

Paying With UnionPay:

UnionPay is a secure and trusted payment processing service which allows you to shop online. UnionPay can be used at our website to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
Advantages of using UnionPay:
1. Your payment status can be traced via your UnionPay account.
2. UnionPay doesn't require you to use your credit card online. Instead, you can transfer directly from your bank account.
3. UnionPay will protect your personal details if you choose to pay by credit card.
If you have any further questions regarding your online order payment through Western Union, please email:
We want every Western Union transaction to go smoothly for our customers, so please be sure to check the total payment amount with them first, we cannot cover any handling fees added on by local Western Union branches.
-If you have any further questions regarding your online order payment through wire transfer, please email:

Shipping Policy:

Domestic Shipping
We guarantee to ship your order as soon as possible. Our staff in the distribution department works hard to ensure your order is expertly packed and promptly shipped. We hope you will be completely satisfied with your online purchase. At check out, you are able to select a shipping method you want. Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically calculate during check out prior to the completion of your order.
You can have your order shipped by standard post within 3-8 business days for delivery, depending on destination, or you can upgrade the shipping method to faster delivery for additional cost as blow.

Standard Post--2-8 days/ Ground Home Delivery (50lbs or less)

First-Class Mail 1-4 days/ Three Day Select (50oz or less)

Priority Mail 1-3 days/ Second day Air (50lbs or less)

Priority Mail Express/ Next Day Air 1-2 days (50lbs or less)

Shipping rates are calculated during checkout.

UPS Tracking

International Shipping:
We can ship almost all of our products worldwide to all countries. All orders ship with a tracking number that you can use to monitor the status of your order in transit.
Shipping rates will be calculated by weight and destination during checkout before you completed the order.
For tax and tariffs purpose, customers in China may provide us the identification card copy for faster custom clearance.
For those customer in China who successfully completed loading the identification card, our shipping prices will include taxes and tariffs. Otherwise, customers in China may be subject to customs fee and taxes, which are levied once a shipment reaches to China.
For any other countries, our prices do not include taxes and tariffs. Customers are fully responsible for any customs fees or import duties and taxes.

We use LLP Global and Thunderex to ship to our customers in China; DHL to the rest of the world.

Shipping rates are calculated during checkout.

LLP Global Tracking

Thunderex Tracking

Return Policy:

You may return any item purchased from for any reason within thirty (30) days of purchase. Refunds for unopened items will be issued via your original form of payment with no exception.

Shipping and handling charges are non-refundable. reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Refund via payment credit card:

Send your purchase and receipt to our Distribution Department. for returns via mail, you must carefully package the product, customers are responsible for the cost of return shipping, and returned items must be received for the return within the 30 day period.

Merion Inc

Attention: Distribution Department

100 N Barranca ST, #1000,

West Covina, CA 91791



Still have questions?

Our professional staff is ready to help you. please call Customer Service at 626-331-7570, Monday - Friday 9:00 AM - 6:00 PM EST, or click here for more contact options.